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Bank Fraud Help · Paraguay

Banco Familiar Fraud: How to Report It and Stop the Money

If money left your Banco Familiar account without your permission, or you paid a scammer, contact Banco Familiar straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

  1. Call Banco Familiar’s official line below, or use help inside the official Banco Familiar app. Never use a number from a text, a caller or a search result.
  2. Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
  3. Change your online banking password and PIN if anyone may know them. Banco Familiar will never ask for your PIN, password or a one-time code.
  4. Report it to the police too: see who handles cybercrime in Paraguay, and keep screenshots of every message and payment.

Official Banco Familiar fraud contacts

Banco Familiar

Bank

Email: [email protected]

Report phishing: [email protected]

Source: Banco Familiar official page

Report it to the police too

Cybercrime agencies in Paraguay lists who to report to.

Common questions about Banco Familiar fraud

What is the Banco Familiar fraud helpline number?
Banco Familiar lists these numbers on its own website: Customer service: (021) 44 65 44 (24/7); From a mobile: *3322 (24/7); WhatsApp: (021) 44 65 44. Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to Banco Familiar?
Call Banco Familiar's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

Other providers in Paraguay

Banco Itau Paraguayueno bank

These contacts were read on Banco Familiar’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Banco Familiar and cannot recover money. All Paraguay providers are in Bank Fraud Help: Paraguay.