What is the ANZ New Zealand fraud helpline number?

ANZ New Zealand lists these numbers on its own website: Fraud or suspicious contact: 0800 269 296 (24/7); Fraud, from overseas: +64 4 470 3142 (24/7); Lost or stolen card: 0800 658 044 (24/7); Lost or stolen card, from overseas: +64 9 522 3010 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.

How do I report fraud to ANZ New Zealand?

Call ANZ New Zealand's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.

What if ANZ New Zealand will not help or refund me?

In New Zealand you can complain to Banking Ombudsman Scheme. Details of what each one handles are on this page.

Bank Fraud Help · New Zealand

ANZ New Zealand Fraud: How to Report It and Stop the Money

If money left your ANZ New Zealand account without your permission, or you paid a scammer, contact ANZ New Zealand straight away and ask it to block the payment and your card. The first minutes matter most.

Do this first

Call ANZ New Zealand’s official line below, or use help inside the official ANZ New Zealand app. Never use a number from a text, a caller or a search result.
Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
Change your online banking password and PIN if anyone may know them. ANZ New Zealand will never ask for your PIN, password or a one-time code.
Report it to the police too: see who handles cybercrime in New Zealand, and keep screenshots of every message and payment.

Official ANZ New Zealand fraud contacts

ANZ New Zealand

Bank

Fraud or suspicious contact:0800 269 296(24/7)
Fraud, from overseas:+64 4 470 3142(24/7)
Lost or stolen card:0800 658 044(24/7)
Lost or stolen card, from overseas:+64 9 522 3010(24/7)

Report phishing: [email protected]

Source: ANZ New Zealand official page

Know this about New Zealand

We could not verify contact numbers for ASB, Westpac or Kiwibank. Use the number on the back of your card or in the bank's official app.

If ANZ New Zealand won’t help

Banking Ombudsman Scheme

Free, independent help with complaints about banks that belong to the scheme.

Complain to your bank in writing first. If it is not resolved, contact the Ombudsman on 0800 805 950 or [email protected].

Official website

Your rights as a ANZ New Zealand customer in New Zealand

Code of Banking Practice scam protections (industry code). Since 30 November 2025, banks' Code of Banking Practice includes five scam-protection commitments. It is an industry code, not a law: you get compensation only if your bank failed one of these commitments. Source

Report it to the police too

Cybercrime agencies in New Zealand lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in New Zealand (and Get Your Money Back).

Common questions about ANZ New Zealand fraud

What is the ANZ New Zealand fraud helpline number?: ANZ New Zealand lists these numbers on its own website: Fraud or suspicious contact: 0800 269 296 (24/7); Fraud, from overseas: +64 4 470 3142 (24/7); Lost or stolen card: 0800 658 044 (24/7); Lost or stolen card, from overseas: +64 9 522 3010 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
How do I report fraud to ANZ New Zealand?: Call ANZ New Zealand's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
What if ANZ New Zealand will not help or refund me?: In New Zealand you can complain to Banking Ombudsman Scheme. Details of what each one handles are on this page.

Other providers in New Zealand

BNZ

These contacts were read on ANZ New Zealand’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not ANZ New Zealand and cannot recover money. All New Zealand providers are in Bank Fraud Help: New Zealand.