ING Netherlands Fraud: How to Report It and Stop the Money
If money left your ING Netherlands account without your permission, or you paid a scammer, contact ING Netherlands straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call ING Netherlands’s official line below, or use help inside the official ING Netherlands app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. ING Netherlands will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Netherlands, and keep screenshots of every message and payment.
Official ING Netherlands fraud contacts
ING Netherlands
Bank- Alarmlijn: fraud, scams, phishing, loss or theft:020 22 888 00(24/7)
- Alarmlijn from abroad:+31 (0)20 22 888 00(24/7)
App or online: Block your debit card (betaalpas) in the ING App or Mijn ING. To call the Alarmlijn from the app, tap the Service icon.
Report phishing: [email protected]
Know this about Netherlands
- If your card was stolen, report the theft to the police; for a lost card this is not needed.
Your rights as a ING Netherlands customer in Netherlands
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Netherlands lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in the Netherlands (and Recover Your Money).
Common questions about ING Netherlands fraud
- What is the ING Netherlands fraud helpline number?
- ING Netherlands lists these numbers on its own website: Alarmlijn: fraud, scams, phishing, loss or theft: 020 22 888 00 (24/7); Alarmlijn from abroad: +31 (0)20 22 888 00 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to ING Netherlands?
- Call ING Netherlands's official line, or report it in the app or online: Block your debit card (betaalpas) in the ING App or Mijn ING. To call the Alarmlijn from the app, tap the Service icon.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Netherlands
These contacts were read on ING Netherlands’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not ING Netherlands and cannot recover money. All Netherlands providers are in Bank Fraud Help: Netherlands.