BBVA México Fraud: How to Report It and Stop the Money
If money left your BBVA México account without your permission, or you paid a scammer, contact BBVA México straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BBVA México’s official line below, or use help inside the official BBVA México app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BBVA México will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Mexico, and keep screenshots of every message and payment.
Official BBVA México fraud contacts
BBVA México
Bank- Línea BBVA, Mexico City (theft, loss, unrecognised charges):55 5226 2663(24/7)
- Línea BBVA, rest of Mexico (toll-free):800 5226 2663(24/7)
App or online: BBVA app: choose the transaction › 'Desconozco este movimiento' for an unrecognised charge.
Email: [email protected]
If BBVA México won’t help
Your bank's UNE (Unidad Especializada de Atención a Usuarios)
Every Mexican financial institution must have a UNE for complaints and clarifications; file there before going to CONDUSEF.
Official websiteCONDUSEF
Free complaint against a bank when its UNE has not resolved your case, or to ask for mediation.
Phone 55 5340 0999, email [email protected], or the online complaint portal. Have your bank claim folio number, account or card details and the charge details ready.
Official websiteYour rights as a BBVA México customer in Mexico
- Banorte card protection window (bank policy, not a law). Banorte says your credit and debit accounts are protected for operations made up to 72 hours before you report theft, loss or fraud to its contact centre. Source
Report it to the police too
Cybercrime agencies in Mexico lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Mexico (and Get Your Money Back).
Common questions about BBVA México fraud
- What is the BBVA México fraud helpline number?
- BBVA México lists these numbers on its own website: Línea BBVA, Mexico City (theft, loss, unrecognised charges): 55 5226 2663 (24/7); Línea BBVA, rest of Mexico (toll-free): 800 5226 2663 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BBVA México?
- Call BBVA México's official line, or report it in the app or online: BBVA app: choose the transaction › 'Desconozco este movimiento' for an unrecognised charge., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BBVA México will not help or refund me?
- In Mexico you can complain to Your bank's UNE (Unidad Especializada de Atención a Usuarios), CONDUSEF. Details of what each one handles are on this page.
Other providers in Mexico
These contacts were read on BBVA México’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BBVA México and cannot recover money. All Mexico providers are in Bank Fraud Help: Mexico.