Bank Fraud Help · Malta
HSBC Malta Fraud: How to Report It and Stop the Money
If money left your HSBC Malta account without your permission, or you paid a scammer, contact HSBC Malta straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call HSBC Malta’s official line below, or use help inside the official HSBC Malta app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. HSBC Malta will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Malta, and keep screenshots of every message and payment.
Official HSBC Malta fraud contacts
HSBC Malta
Bank- Lost or stolen card, suspected fraud:+356 2148 3809(24/7)
App or online: HSBC's online security page lets you report a transaction, dispute a card payment or report a suspicious SMS.
If HSBC Malta won’t help
Office of the Arbiter for Financial Services (OAFS)
Free, independent out-of-court resolution of complaints against financial providers licensed in Malta.
Official websiteYour rights as a HSBC Malta customer in Malta
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Malta lists who to report to.
Common questions about HSBC Malta fraud
- What is the HSBC Malta fraud helpline number?
- HSBC Malta lists these numbers on its own website: Lost or stolen card, suspected fraud: +356 2148 3809 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to HSBC Malta?
- Call HSBC Malta's official line, or report it in the app or online: HSBC's online security page lets you report a transaction, dispute a card payment or report a suspicious SMS.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if HSBC Malta will not help or refund me?
- In Malta you can complain to Office of the Arbiter for Financial Services (OAFS). Details of what each one handles are on this page.
Other providers in Malta
These contacts were read on HSBC Malta’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not HSBC Malta and cannot recover money. All Malta providers are in Bank Fraud Help: Malta.