BGL BNP Paribas Fraud: How to Report It and Stop the Money
If money left your BGL BNP Paribas account without your permission, or you paid a scammer, contact BGL BNP Paribas straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BGL BNP Paribas’s official line below, or use help inside the official BGL BNP Paribas app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BGL BNP Paribas will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Luxembourg, and keep screenshots of every message and payment.
Official BGL BNP Paribas fraud contacts
BGL BNP Paribas
Bank- Card fraud blocking (Worldline):+352 49 10 10(24/7)
- Customer service and LuxTrust issues:+352 4242-2000(Mon–Fri 8am–6pm)
App or online: Send a secure message from Web Banking, or use the app menu for out-of-hours card fraud.
Know this about Luxembourg
- Spuerkeess, BGL BNP Paribas and BIL all block lost or stolen cards through Worldline on +352 49 10 10, 24/7.
If BGL BNP Paribas won’t help
CSSF customer complaints (out-of-court resolution)
Free out-of-court resolution of complaints against banks and payment providers supervised by the CSSF.
Complain in writing to the bank first. If you have no satisfactory answer within one month, file with the CSSF within one year of your complaint to the bank, using the online form or [email protected].
Official websiteYour rights as a BGL BNP Paribas customer in Luxembourg
- EU Payment Services Directive (PSD2). Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Luxembourg lists who to report to.
Common questions about BGL BNP Paribas fraud
- What is the BGL BNP Paribas fraud helpline number?
- BGL BNP Paribas lists these numbers on its own website: Card fraud blocking (Worldline): +352 49 10 10 (24/7); Customer service and LuxTrust issues: +352 4242-2000 (Mon–Fri 8am–6pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BGL BNP Paribas?
- Call BGL BNP Paribas's official line, or report it in the app or online: Send a secure message from Web Banking, or use the app menu for out-of-hours card fraud.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BGL BNP Paribas will not help or refund me?
- In Luxembourg you can complain to CSSF customer complaints (out-of-court resolution). Details of what each one handles are on this page.
Other providers in Luxembourg
These contacts were read on BGL BNP Paribas’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BGL BNP Paribas and cannot recover money. All Luxembourg providers are in Bank Fraud Help: Luxembourg.