Bank Fraud Help · Lithuania
Swedbank Lietuva Fraud: How to Report It and Stop the Money
If money left your Swedbank Lietuva account without your permission, or you paid a scammer, contact Swedbank Lietuva straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Swedbank Lietuva’s official line below, or use help inside the official Swedbank Lietuva app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Swedbank Lietuva will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Lithuania, and keep screenshots of every message and payment.
Official Swedbank Lietuva fraud contacts
Swedbank Lietuva
Bank- Card blocking:1884
- Card blocking from abroad:+370 5 268 4444
App or online: In the app: Kortelės, then switch off the card. In the internet bank: Kortelės › Mano kortelės › Blokuoti/uždaryti.
Your rights as a Swedbank Lietuva customer in Lithuania
- EU Payment Services Directive (PSD2). Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Lithuania lists who to report to.
Common questions about Swedbank Lietuva fraud
- What is the Swedbank Lietuva fraud helpline number?
- Swedbank Lietuva lists these numbers on its own website: Card blocking: 1884; Card blocking from abroad: +370 5 268 4444. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Swedbank Lietuva?
- Call Swedbank Lietuva's official line, or report it in the app or online: In the app: Kortelės, then switch off the card. In the internet bank: Kortelės › Mano kortelės › Blokuoti/uždaryti.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Lithuania
These contacts were read on Swedbank Lietuva’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Swedbank Lietuva and cannot recover money. All Lithuania providers are in Bank Fraud Help: Lithuania.