Citadele banka Fraud: How to Report It and Stop the Money
If money left your Citadele banka account without your permission, or you paid a scammer, contact Citadele banka straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Citadele banka’s official line below, or use help inside the official Citadele banka app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Citadele banka will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Latvia, and keep screenshots of every message and payment.
Official Citadele banka fraud contacts
Citadele banka
Bank- Scam victims, block card or online banking:+371 6701 0000(24/7 for card and online-banking blocking)
App or online: In the app: make an authenticated voice call to the bank.
Email: [email protected]
If Citadele banka won’t help
Latvijas Banka (central bank) mediation
Free mediation when you cannot resolve a dispute with your bank.
Apply through the form on the page. Latvijas Banka: +371 6702 2300, [email protected].
Official websiteReport it to the police too
Cybercrime agencies in Latvia lists who to report to.
Common questions about Citadele banka fraud
- What is the Citadele banka fraud helpline number?
- Citadele banka lists these numbers on its own website: Scam victims, block card or online banking: +371 6701 0000 (24/7 for card and online-banking blocking). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Citadele banka?
- Call Citadele banka's official line, or report it in the app or online: In the app: make an authenticated voice call to the bank., or by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Citadele banka will not help or refund me?
- In Latvia you can complain to Latvijas Banka (central bank) mediation. Details of what each one handles are on this page.
Other providers in Latvia
These contacts were read on Citadele banka’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Citadele banka and cannot recover money. All Latvia providers are in Bank Fraud Help: Latvia.