Bank Fraud Help · Germany
Deutsche Bank Fraud: How to Report It and Stop the Money
If money left your Deutsche Bank account without your permission, or you paid a scammer, contact Deutsche Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Deutsche Bank’s official line below, or use help inside the official Deutsche Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Deutsche Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Germany, and keep screenshots of every message and payment.
Official Deutsche Bank fraud contacts
Deutsche Bank
Bank- Block debit card or SparCard, or online and phone banking access:069 910-10000(24/7)
- Block Mastercard or Visa credit card:069 910-10035
- Mastercard, from abroad:+1 636-7227111(24/7)
- Visa, from abroad:+1 303-9671096(24/7)
- Security and phishing (free):0800 8128128
App or online: In the app: Services › Karte › Debitkarte or Sparcard sperren.
Report phishing: [email protected]
Know this about Germany
- The Sperr-Notruf 116 116 (from abroad +49 116 116 or +49 30 4050 4050) can block girocards and cards from many German banks, 24/7. Check at sperr-notruf.de whether your bank takes part.
- N26 never calls you from its support numbers; any call from N26 is arranged first through your in-app inbox.
Your rights as a Deutsche Bank customer in Germany
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Germany lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Germany (and Get Your Money Back).
Common questions about Deutsche Bank fraud
- What is the Deutsche Bank fraud helpline number?
- Deutsche Bank lists these numbers on its own website: Block debit card or SparCard, or online and phone banking access: 069 910-10000 (24/7); Block Mastercard or Visa credit card: 069 910-10035; Mastercard, from abroad: +1 636-7227111 (24/7); Visa, from abroad: +1 303-9671096 (24/7); Security and phishing (free): 0800 8128128. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Deutsche Bank?
- Call Deutsche Bank's official line, or report it in the app or online: In the app: Services › Karte › Debitkarte or Sparcard sperren.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Germany
These contacts were read on Deutsche Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Deutsche Bank and cannot recover money. All Germany providers are in Bank Fraud Help: Germany.