BNP Paribas Fraud: How to Report It and Stop the Money
If money left your BNP Paribas account without your permission, or you paid a scammer, contact BNP Paribas straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call BNP Paribas’s official line below, or use help inside the official BNP Paribas app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. BNP Paribas will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in France, and keep screenshots of every message and payment.
Official BNP Paribas fraud contacts
BNP Paribas
Bank- Lost or stolen card (France and abroad):(00 33) 01 40 14 44 00(24/7)
- Block (oppose) a card, from France (customer service):3477(Mon–Fri 8am–10pm, Sat 8am–6pm)
App or online: Customer area on mabanque.bnpparibas: Urgence › Opposer ma carte. The same menu lets you dispute a card payment.
Know this about France
- BNP Paribas's 3477 is a customer service line with limited hours. For a lost or stolen card, use its 24/7 line (00 33) 01 40 14 44 00 instead.
If BNP Paribas won’t help
Perceval (online card fraud reporting)
Report fraudulent online card payments if you still have your card, did not approve the payments and have already blocked (opposed) the card.
Free, in French, with a FranceConnect login. Have your opposition number, card number and bank statements ready.
Official websiteYour rights as a BNP Paribas customer in France
- EU Payment Services Directive (PSD2), Articles 73 and 74. Your bank must refund an unauthorised payment immediately, and no later than the end of the next business day after it learns of it, unless it has reasonable grounds to suspect fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in France lists who to report to, and our step-by-step guide covers the rest: How to Report a Scam or Cybercrime in France (and Get Your Money Back).
Common questions about BNP Paribas fraud
- What is the BNP Paribas fraud helpline number?
- BNP Paribas lists these numbers on its own website: Lost or stolen card (France and abroad): (00 33) 01 40 14 44 00 (24/7); Block (oppose) a card, from France (customer service): 3477 (Mon–Fri 8am–10pm, Sat 8am–6pm). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to BNP Paribas?
- Call BNP Paribas's official line, or report it in the app or online: Customer area on mabanque.bnpparibas: Urgence › Opposer ma carte. The same menu lets you dispute a card payment.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if BNP Paribas will not help or refund me?
- In France you can complain to Perceval (online card fraud reporting). Details of what each one handles are on this page.
Other providers in France
These contacts were read on BNP Paribas’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not BNP Paribas and cannot recover money. All France providers are in Bank Fraud Help: France.