MONETA Money Bank Fraud: How to Report It and Stop the Money
If money left your MONETA Money Bank account without your permission, or you paid a scammer, contact MONETA Money Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call MONETA Money Bank’s official line below, or use help inside the official MONETA Money Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. MONETA Money Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Czech Republic, and keep screenshots of every message and payment.
Official MONETA Money Bank fraud contacts
MONETA Money Bank
Bank- Block card:224 442 424(24/7)
- Block card from abroad:+420 224 442 424(24/7)
App or online: Smart Banka or Internet Banka: block the card. Internet Banka also offers a temporary block of up to 30 days.
If MONETA Money Bank won’t help
Financial Arbitrator (Financni arbitr)
Out-of-court decisions in payment disputes with banks and payment institutions.
Contact [email protected] or +420 257 042 094 (10:00–11:00 and 14:00–15:00). Proposal forms are on the website.
Official websiteCzech National Bank: complaints concerning financial institutions
Tell the central bank about a problem with a bank. It does not settle individual disputes.
Complain to your bank first; it should resolve the complaint within 30 days.
Official websiteYour rights as a MONETA Money Bank customer in Czech Republic
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Czech Republic lists who to report to.
Common questions about MONETA Money Bank fraud
- What is the MONETA Money Bank fraud helpline number?
- MONETA Money Bank lists these numbers on its own website: Block card: 224 442 424 (24/7); Block card from abroad: +420 224 442 424 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to MONETA Money Bank?
- Call MONETA Money Bank's official line, or report it in the app or online: Smart Banka or Internet Banka: block the card. Internet Banka also offers a temporary block of up to 30 days.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if MONETA Money Bank will not help or refund me?
- In Czech Republic you can complain to Financial Arbitrator (Financni arbitr), Czech National Bank: complaints concerning financial institutions. Details of what each one handles are on this page.
Other providers in Czech Republic
These contacts were read on MONETA Money Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not MONETA Money Bank and cannot recover money. All Czech Republic providers are in Bank Fraud Help: Czech Republic.