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Bank Fraud Help · Americas

Cuba: How to Report Bank Fraud

If money left your account without your permission, or you were tricked into sending it, contact your bank or payment provider straight away. The faster they hear from you, the better the chance of stopping or recovering the money.

Do this first

  1. Call your bank’s fraud or card line now. Use a number from this page, the back of your card, or your bank’s official app. Never use a number from a text, an email, a caller or a search ad.
  2. Block your card or freeze your account in the app if you can, and change your online banking password.
  3. Ask the bank for a reference number, and write down the time you reported it.
  4. Report it to the police as well: see who handles cybercrime in Cuba.
  5. Keep everything: messages, call logs, screenshots and transaction IDs. Your bank will never ask for your PIN, password or a one-time code.

Know this about Cuba

  • We could not verify any Cuban bank's own fraud line. Complain at your branch first, then to the Banco Central de Cuba.

Not listed here

We could not confirm contact details on the official website of: Banco de Crédito y Comercio (BANDEC), Banco Popular de Ahorro (BPA), Banco Metropolitano (BANMET), Transfermóvil (ETECSA), EnZona. Rather than risk a wrong number, we leave them out. Use the number printed on your card or shown in the provider’s official app.

If your bank won’t help

Banco Central de Cuba: Atención a la población

Central bank channel for questions, complaints and claims about banking services.

Direct line +53 7863 4062 (working hours), email [email protected], or the online 'Plataforma Bienestar' form, which gives you a code and PIN to follow your case.

Official website

Report it to the police too

Banks often ask for a police report before they investigate. Cybercrime agencies in Cuba.

Every number on this page was read on the provider’s or regulator’s own website on 3 October 2026. Banks change numbers, so if one doesn’t work, use the number on your card or in the official app, and tell us so we can fix it. See every country in the Bank Fraud Help directory.