Privredna banka Zagreb Fraud: How to Report It and Stop the Money
If money left your Privredna banka Zagreb account without your permission, or you paid a scammer, contact Privredna banka Zagreb straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Privredna banka Zagreb’s official line below, or use help inside the official Privredna banka Zagreb app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Privredna banka Zagreb will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Croatia, and keep screenshots of every message and payment.
Official Privredna banka Zagreb fraud contacts
Privredna banka Zagreb (PBZ, Intesa Sanpaolo)
Bank- PBZ Card contact center (Maestro, Mastercard, Visa):01/48 91 333
- PBZ Card contact center:01/61 24 333
- Info line:0800 365 365
- Info line from abroad:+385 1 489 13 10(Mon–Fri 8:00–20:00, Sat 8:00–16:00)
Email: [email protected]
If Privredna banka Zagreb won’t help
Croatian National Bank (HNB): right to complain
Complain to the central bank if your bank does not resolve your complaint.
Complain to your bank first; it has 15 days to reply.
Official websiteYour rights as a Privredna banka Zagreb customer in Croatia
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Croatia lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime and Online Fraud in Croatia (2026).
Common questions about Privredna banka Zagreb fraud
- What is the Privredna banka Zagreb fraud helpline number?
- Privredna banka Zagreb lists these numbers on its own website: PBZ Card contact center (Maestro, Mastercard, Visa): 01/48 91 333; PBZ Card contact center: 01/61 24 333; Info line: 0800 365 365; Info line from abroad: +385 1 489 13 10 (Mon–Fri 8:00–20:00, Sat 8:00–16:00). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Privredna banka Zagreb?
- Call Privredna banka Zagreb's official line, or report it by email: [email protected]. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Privredna banka Zagreb will not help or refund me?
- In Croatia you can complain to Croatian National Bank (HNB): right to complain. Details of what each one handles are on this page.
Other providers in Croatia
These contacts were read on Privredna banka Zagreb’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Privredna banka Zagreb and cannot recover money. All Croatia providers are in Bank Fraud Help: Croatia.