Bank Fraud Help · Bulgaria
United Bulgarian Bank Fraud: How to Report It and Stop the Money
If money left your United Bulgarian Bank account without your permission, or you paid a scammer, contact United Bulgarian Bank straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call United Bulgarian Bank’s official line below, or use help inside the official United Bulgarian Bank app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. United Bulgarian Bank will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Bulgaria, and keep screenshots of every message and payment.
Official United Bulgarian Bank fraud contacts
United Bulgarian Bank (UBB)
Bank- Lost or stolen card:+3592 483 17 17(24/7)
- Short number (mobile):*71 71
- National line:0700 1 17 17
Know this about Bulgaria
- DSK Bank publishes no card-block number on the pages we could check: call the number on the back of your card.
Your rights as a United Bulgarian Bank customer in Bulgaria
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Bulgaria lists who to report to.
Common questions about United Bulgarian Bank fraud
- What is the United Bulgarian Bank fraud helpline number?
- United Bulgarian Bank lists these numbers on its own website: Lost or stolen card: +3592 483 17 17 (24/7); Short number (mobile): *71 71; National line: 0700 1 17 17. Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to United Bulgarian Bank?
- Call United Bulgarian Bank's official line. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
Other providers in Bulgaria
These contacts were read on United Bulgarian Bank’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not United Bulgarian Bank and cannot recover money. All Bulgaria providers are in Bank Fraud Help: Bulgaria.