Belfius Fraud: How to Report It and Stop the Money
If money left your Belfius account without your permission, or you paid a scammer, contact Belfius straight away and ask it to block the payment and your card. The first minutes matter most.
Do this first
- Call Belfius’s official line below, or use help inside the official Belfius app. Never use a number from a text, a caller or a search result.
- Give them the transaction details (amount, time, and the account or number you paid) and ask them to block your card and stop or recall the payment.
- Change your online banking password and PIN if anyone may know them. Belfius will never ask for your PIN, password or a one-time code.
- Report it to the police too: see who handles cybercrime in Belgium, and keep screenshots of every message and payment.
Official Belfius fraud contacts
Belfius
Bank- Fraud line (if you shared a code or confidential details):02 222 46 00(24/7)
- Card Stop (permanent block):078 170 170(24/7)
- Card Stop from abroad:+32 78 170 170(24/7)
App or online: Belfius Mobile app: block the card temporarily (it lifts after 14 days) or permanently.
Report phishing: [email protected]
Know this about Belgium
- Forward phishing emails and messages to [email protected], the national reporting address.
If Belfius won’t help
Card Stop (national block service)
Permanently blocks any debit, credit or prepaid card, plus Bancontact Pay, Apple Pay and Google Pay, whatever your bank.
Call 078 170 170, or +32 78 170 170 from abroad. Available 24/7 in Dutch, French and English.
Official websiteOmbudsfin (financial mediation service)
Free mediation of disputes with Belgian banks.
Complain to your bank first. If it has not resolved it within about a month, write to Ombudsfin through its online form or at [email protected]. Handling takes up to 90 days.
Official websiteYour rights as a Belfius customer in Belgium
- EU Payment Services Directive (PSD2, Directive 2015/2366), Articles 73–74. Your bank must refund an unauthorised payment promptly, normally by the end of the next business day, unless it suspects fraud. If a lost, stolen or misused card or payment details were involved, your loss is capped at EUR 50, unless you acted fraudulently or with gross negligence. Payments you approved yourself, even if you were tricked, are usually not covered. Source
Report it to the police too
Cybercrime agencies in Belgium lists who to report to, and our step-by-step guide covers the rest: How to Report Cybercrime in Belgium (and Get Your Money Back).
Common questions about Belfius fraud
- What is the Belfius fraud helpline number?
- Belfius lists these numbers on its own website: Fraud line (if you shared a code or confidential details): 02 222 46 00 (24/7); Card Stop (permanent block): 078 170 170 (24/7); Card Stop from abroad: +32 78 170 170 (24/7). Always dial the number printed on your card or shown in the official app if you are unsure.
- How do I report fraud to Belfius?
- Call Belfius's official line, or report it in the app or online: Belfius Mobile app: block the card temporarily (it lifts after 14 days) or permanently.. Tell them the amount, the time and the account the money went to, and ask them to block your card or the payment.
- What if Belfius will not help or refund me?
- In Belgium you can complain to Card Stop (national block service), Ombudsfin (financial mediation service). Details of what each one handles are on this page.
Other providers in Belgium
These contacts were read on Belfius’s own website on 3 October 2026. If a number has changed, use the one in the official app and tell us. Ministry of Cyber Affairs is not Belfius and cannot recover money. All Belgium providers are in Bank Fraud Help: Belgium.